(210)922-2400

frequently asked questions

We make doing your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.

We request that delivered charges are paid by credit card.

Our secure PCI compliance point of sale system ensures the best possible security for our customers.

YES, there are no additional fees for pickup.

Special instructions can be communicated by attaching a note to specific garment.

No, it is not necessary for anyone to be home for pickup and/or delivery service.

Yes, you and your Personal Valet will discuss a designated area for your garments that you feel comfortable using.

Delivery times can be expedited by requesting a pickup before 9 a.m. or dropping off at your closest location for next day delivery.

Pickup frequency is based on your service type. We can come by twice a week on a set schedule or only when you request an On Demand pickup online.

We offer 4 different service types to accommodate everyone’s needs. We can help you select the right service type for yours.

There is no minimum order requirement for service.

Weather is unpredictable however; our Valet Drivers will never intentionally leave any garments in the rain.

Contact us for more information call or email us

Signature Cleaners Laundry is closed all major holiday and will not have pickup and delivery service available.

When possible bags should be left in a covered area from any unexpected weather.

Service can be temporarily suspended by setting a vacation date range from your online account. You can also email us to set the vacation dates.

It is not required to complete any time of forms for your garments.

Coupons are still accepted while using pickup and delivery service. Coupons should be securely placed inside of your personal laundry bag(s).

You can use any disposable bag to hold the household items. Temporary Bag ID Tags can be printed from your online account.